This Privacy Policy applies to all services on the rk111 platform. By using the platform, you are considered to have accepted this policy.
1Introduction
Rk111 (referred to as "we" or "the platform") places the highest priority on your privacy. We believe your personal data belongs to you — so you deserve a clear understanding of what we collect, where it goes, and how it is protected.
This Privacy Policy has been developed in accordance with prevailing data protection guidelines in Bangladesh and international standards. It applies whenever you access rk111's services through our website, mobile app, or any other digital channel.
If you have any questions or wish to make a request regarding your personal data, support@rk111.runto get in touch with us.
2What Information We Collect
Rk111 only collects information that is strictly necessary. We do not request excessive or irrelevant data. A detailed breakdown of what we collect is provided below:
2.1 Information Collected at Registration
- Full name and date of birth.
- Email address and mobile number.
- Residential address.
- Preferred username and password (encrypted).
2.2 KYC Verification Information
- Copy of National ID (NID) or passport.
- Proof of address document (utility bill or bank statement).
- Selfie or photo (for identity verification).
2.3 Financial Transaction Information
- Deposit and withdrawal amounts and dates.
- Payment method used (last digits of mobile number, partial bank account details).
- Transaction reference number.
2.4 Usage Data (Collected Automatically)
| Data Type | Why It Is Collected |
|---|---|
| IP Address | Security Verification & Geolocation |
| Browser & Device Information | Ensuring Service Consistency |
| Login time and location | Account Security |
| Betting History | Responsible Gaming Monitoring |
| Cookies & Session Data | Service Improvement |
3How We Use Your Information
Data collected is used solely for the following purposes:
- Account Management: For registration, login, and identity verification.
- Processing Financial Transactions: For processing deposits, withdrawals, and bonus payments.
- Customer Support: To resolve your issues or complaints promptly.
- Security Assurance: To prevent fraud, money laundering, and account hacking.
- Legal Obligations: To meet regulatory requirements.
- Service Improvement: For analytics to improve your experience on the platform.
- Responsible Gaming: To monitor betting behaviour and provide assistance when needed.
- Contact: To send important updates, transaction confirmations, and security alerts.
We do not send marketing messages or promotional emails without your consent. You can manage this preference during registration or later through your profile settings.
4Sharing Data with Third Parties
Rk111 does not sell or rent your information. However, limited data may be shared in specific circumstances:
4.1 Payment Providers
Only the financial information necessary to process transactions is shared with authorised payment gateways and mobile banking providers. These providers operate under their own privacy policies.
4.2 Regulatory & Law Enforcement Authorities
We are legally required to share information in response to a valid court order or request from a government regulatory authority. In such cases, only the minimum necessary data is disclosed.
4.3 Technology Service Providers
Certain trusted technology partners assist with server operations, data analytics, and cybersecurity. They operate under strict confidentiality agreements and may only use your data for their designated purpose.
Important: rk111 does not share your information with third parties for any reason beyond those stated above. If anyone requests your data claiming to be from rk111, it may be a scam.
5Security Measures
Rk111 maintains multiple layers of security to protect your information:
- SSL/TLS 256-bit Encryption: All data transfers across the website and app are encrypted.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
- Two-Factor Authentication (2FA): You have the option to enable two-factor authentication (2FA) for added security.
- Firewall & DDoS Protection: Protection against cyber attacks at the server level.
- Regular Security Audits: Periodic audits conducted by external specialists.
- Restricted Access: Only authorized personnel have access to specific data.
Please keep in mind — no method of transmission over the internet is 100% secure. Keeping your password safe and reporting any suspicious activity is also your responsibility.
6How Long Data Is Retained
Rk111 does not retain data longer than necessary. The general policy is:
- Account Information: For as long as the account remains active, and for a minimum of 5 years after closure (for legal compliance).
- Financial Transaction Records: A minimum of 5–7 years, in accordance with AML regulations.
- KYC Documents: 5 years after account closure.
- Log & Analytics Data: Up to 2 years, then anonymized.
- Support Tickets: 3 years after resolution.
7Your Rights Over Your Information
As an rk111 user, you have several rights regarding your personal data: